Terms and Conditions

Terms & conditions for VIP (Ahlan) Service

1. Reservation must be made at least 48 hours before the implementation date/time.
2. You are allowed to modify, postpone or cancel service 48 hours before the implementation date/time.
3. Modification or postponement is available only for one-time.
4. The booking is non-refundable in case of reservation within 48 hours before the implementation date/time.
5. The postponement of service is up to a maximum of 60 days from the trip date or on time given by Client, whichever is earlier (that is used for the deferred value in one communication).
6. You can cancel your booking free of charge 48 hours before the implementation date/time, in this case the company will fully refund the service cost in the same method of payment (Bank Charges Will be Applied).
7. In case of reservation/cancellation received within 48 hours before the implementation date/time, the booking is non-refundable.
8. The booking is non-refundable in case of no show.
9. The company is not responsible for any missing in Client’s travel documents (pre-entry visa, security permissions…etc.) and in case the airport authorities refused Client’s travel documents, our service fees will be fully charged to Clients’ accounts.
10. Our customer service department is available 24/7 on our hotline number 002 02 01280444429 or our e-mail address airport@cairoairport.travel
11. When booking the service on departure, Client must present three hours before the flight take-off time.
12. In all cases, the company service does not include flight booking reconfirmation, overweight, customs, porters, paid baggage trolley, wheel chair or any other service does not mention in our service details.
13. In case you did not see the sign of your name, please contact 00202 01280444429 OR 002 0120 000 4114, otherwise the booking will be fully charged.

Terms & conditions for Meet & Assist (Fast Track) Service

1. Our Meet & Assist service is only available for foreigners (non-Egyptians).
2. Reservation must be at least 24 hours before the implementation date/time.
3. You are allowed to modify, postpone or cancel service 24 hours before the implementation date/time.
4. The booking is non-refundable in case of reservation within 24 hours before the implementation date/time.
5. You can cancel your booking free of charge 24 hours before the implementation date/time, in this case the company will fully refund the service cost in the same method of payment (Bank charges will be applied).
6. In case of reservation/cancellation received within 24 hours before the implementation date/time, the booking is non-refundable.
7. The booking is non-refundable in case of no show.
8. The company is not responsible for any missing in Client’s travel documents (pre-entry visa, security permissions…etc.) and in case the airport authorities refused Client’s travel documents, our service fees will be fully charged to Clients’ accounts.
9. Our customer service department is available 24/7 on our hotline number 002 02 01280444429 or our e-mail address airport@cairoairport.travel
10. When booking the service on departure, Client must present 3 hours before the flight take-off time.
11. In all cases, the company service does not include flight booking reconfirmation, overweight, customs, porters, paid baggage trolley, wheelchair or any other service does not mention in our service details.
12. In case you did not see the sign of your name, please contact 00202 01280444429 OR 002 0120 000 4114, otherwise the booking will be fully charged.